Enhancing the Employee Experience

The Employee Experience is central to our strategy. Our ability to provide our team with the technology, tools, and platforms necessary to work efficiently and effectively boosts productivity and satisfaction and leads to better outcomes. As a global company, IT supports digital collaboration tools, remote work capabilities, and training and development resources, significantly contributing to the overall employee experience. We are also leading the evaluation of Generative AI-powered tools, such as chatbots, that can improve onboarding, IT support, content creation, and daily task management. 

Improving the Customer Experience

As our customers become more advanced and technology-enabled, we must leverage technology to create a best-in-class customer experience. IT partners with business units and functions to advance technologies to enhance customer experience and drive business growth. This involves creating seamless digital touchpoints for our customers, from our website and mobile apps to social media and e-commerce platforms. Beyond these touchpoints, we leverage CRM tools and marketing automation software to ensure a personalized and engaging experience that drives loyalty, advocacy, and revenue growth.

Optimizing the Factory Experience

IT plays a pivotal role in our manufacturing and supply chain operations. We utilize ERP, MES, advanced planning applications, automation, robotics, sensors, and analytics to enhance production efficiency, quality, and cost-effectiveness while securing our operational assets. Digital initiatives also extend to supply chain management and predictive maintenance, aiming to improve factory performance and reduce waste.

Supporting the Product Experience

Digital transformation is a long, arduous, yet exciting journey that aims to pursue net new revenue streams from new business models, products, and services. IT supports the business strategy by providing services, including technology sourcing, information security, infrastructure, and data. These foundational capabilities enable enterprise-wide coordination to execute and accelerate the company’s vision of developing revenue-generating digital products and services, such as atma.io. 

IT’s Contribution to Digital Transformation and Optimization

The partnership and collective success that we have realized with the business units and corporate functions underscore the pivotal role of IT at Avery Dennison. We serve as a strategic cornerstone essential for fostering innovation, driving profitable growth, and securing a competitive edge. Our holistic strategy, which encompasses enhancing employee engagement, improving customer satisfaction, augmenting manufacturing processes, and advancing digital and material product innovation, highlights IT’s essential contribution to guiding Avery Dennison toward a promising future.